FAQs

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payment information entered on our site is confidential and secure.

When you choose PayPal as your payment method, you'll be redirected to PayPal's site to complete your order. You can check the status of your payment by logging in to your PayPal account.

We don't offer cash on delivery (COD)

Yes, you can use our country selector to choose your desired currency.

You can apply the discount code when checking out. Just enter the code in the Discount field.

Please always double-check that you've placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible.

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation requests within 1 hour after placing your order with us.
Always be sure to double-check your information before placing an order.

You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes.

Always be sure to double-check your information before placing an order.

If an item is too small or too big, please contact us.

We'll try to resolve your problem. For the best fit, be sure to check out the sizing chart the next time you order.

if an item is defective item, please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself.

Send the picture to us, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

Simply contact us and add your information, and describe your problem. We'll get back to you.

You have 14 business days after the receipt of your order to request a return. If you received a damaged item , please contact us within 7 days after the delivery.

We will provide you with a return address and wait for the return to arrive. Please note that the 14 days period doesn't include the shipping time therefore you do not have to worry regarding delays with the package.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we'll contact you via email with the next steps, typically within 24–48 hours.

When you're ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don't pay return shipping fees.

We aren't responsible for returns that are lost or stolen while in transit.

We'll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.

The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.

If you've successfully canceled your order, you'll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

Yes, you can exchange items within 14 business days of receiving them. Please contact us first.

Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we'll process your exchange.

All orders are processed within 2–7 business days. Please note that we don't ship on weekends or holidays.

Orders are packed and shipped as soon as possible, usually 5–12 days after you place your order.

Actual shipping time depends on the shipping method used.

International deliveries usually take 2-8 weeks to arrive, depending on the supplier, your location, and customs controls.

We do everything we can to ensure your order is delivered on time. However, we can't be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.

If you've ordered more than one item, you may receive your items separately. Each item has its own tracking code.

In case the order is returned to the ender due to the recipients fault(no pick up/invalid address/etc.) we charge a fee that will be deducted from the refund.

As soon as your order is prepared and packed, we'll send you the tracking code by email.

Lot time it is due to customs clearance, which may cause several weeks' delay in delivery.